fbv77 Privacy Policy

📋 Introduction

This Privacy Policy ("Policy") describes how fbv77 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the fbv77 website at fbv77.net and all associated services. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and agree to the practices described herein.

This Policy should be read in conjunction with our Terms and Conditions. Where there is any conflict between this Policy and our Terms and Conditions, the Terms and Conditions shall prevail with respect to your legal rights and obligations. We are committed to handling your personal data responsibly, transparently, and in a manner consistent with internationally recognised data protection standards.

🔑 Privacy at a Glance

📥 Information We Collect

fbv77 collects personal data through several means: information you actively provide during registration and ongoing use; data collected automatically as you interact with the Platform; and, where applicable, data received from third-party service providers. The categories of personal data we collect include, but are not limited to, the following:

• Identity Data: your full name, date of birth, gender, and nationality as provided during account registration or KYC verification.
• Contact Data: your mobile phone number, email address, and any correspondence you send to us via live chat, email, or other support channels.
• Financial Data: transactional records of deposits and withdrawals, the payment methods used (e.g., bKash, Nagad, Rocket, Visa, Mastercard), and your account balance history. We do not store full payment card numbers.
• Technical Data: IP address, device type and operating system, browser type and version, session duration, clickstream data, and referring URLs that describe how you arrived at and navigated the Platform.
• Gameplay Data: game history, bet amounts, win and loss records, bonus usage, and session activity logs. This data is required for dispute resolution and responsible gaming monitoring.
• KYC and Verification Documents: copies of government-issued identity documents, proof-of-address documents, and payment method verification records submitted during the KYC process.

⚙️ How We Use Your Information

fbv77 uses your personal data for specific, clearly defined purposes. We do not process your personal data in ways that are incompatible with the purposes listed below, and we do not use your data for profiling that produces significant legal or personal effects without your explicit consent.

• Account Management: to create and maintain your player account, process your registration, and verify your identity in accordance with our KYC obligations.
• Service Delivery: to provide access to Games, process deposits and withdrawals, apply bonuses, and deliver customer support in connection with your use of the Platform.
• Fraud Prevention and Security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• Responsible Gaming: to monitor gameplay patterns, apply player-requested account restrictions (deposit limits, time-outs, self-exclusion), and identify potential problem gambling behaviour in accordance with our responsible gaming obligations.
• Communications: to send you transactional notifications (e.g., deposit confirmations, withdrawal status updates, account security alerts) and, where you have given consent, promotional communications about bonuses and platform updates.
• Legal Compliance and Dispute Resolution: to comply with applicable laws, respond to legal requests from authorities, enforce our Terms and Conditions, and resolve disputes between players or between a player and fbv77.

⚖️ Legal Basis for Processing

fbv77 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: processing required to fulfil the contract between you and fbv77, including account management, service delivery, and payment processing.
• Legitimate Interests: processing for fraud prevention, security monitoring, network integrity, and responsible gaming oversight, where these interests are not overridden by your fundamental rights.
• Legal Obligation: processing necessary to comply with applicable anti-money laundering laws, age verification requirements, and any other legal obligations imposed on fbv77 as an online gaming operator.
• Consent: where we process your data for direct marketing communications or optional personalisation features, we rely on your freely given, informed, and specific consent. You may withdraw this consent at any time by contacting our support team.

🤝 Sharing of Information

fbv77 does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. We may share your data with carefully selected third parties only in the circumstances described below:

• Service Providers: third-party vendors who assist us in operating the Platform, including game content providers (such as Pragmatic Play, Evolution Gaming), payment processing partners (bKash, Nagad, Rocket), identity verification services, customer support software providers, and hosting and infrastructure companies. These providers act as data processors under written agreements that restrict their use of your data to the services they provide to us.
• Law Enforcement and Regulatory Bodies: where we are legally required or permitted to disclose your data to competent authorities, including but not limited to fraud investigation units, financial intelligence units, and law enforcement agencies in response to lawful requests.
• Business Transfers: in the event of a merger, acquisition, or sale of all or substantially all of fbv77's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance where practicable.
• Fraud Prevention Networks: where permitted or required, we may share data with recognised industry fraud-prevention networks to protect the integrity of the Platform and its players.

💳 Payment Data and Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction data is handled by the respective payment provider under their own privacy policies. fbv77 receives transaction confirmation data (amount, reference number, and masked account identifier) necessary to credit or debit your fbv77 account. We do not store full mobile wallet PINs, full card numbers, or banking credentials.

All financial records associated with your fbv77 account are retained for a minimum of five years from the date of your last transaction, in accordance with our anti-money laundering obligations. These records may be disclosed to competent authorities upon lawful request.

🍪 Cookies and Tracking Technologies

fbv77 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They enable us to recognise returning users, maintain session states, and analyse Platform usage patterns.

• Essential Cookies: strictly necessary for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core functionality.
• Analytics Cookies: used to understand how players interact with the Platform, which pages are visited most frequently, and where errors occur. This data is aggregated and does not identify individual users.
• Preference Cookies: store your language selection and other personalisation settings so that these preferences are remembered on your next visit.
• Security Cookies: used to detect and prevent fraudulent activity, protect against cross-site request forgery (CSRF), and verify the legitimacy of login sessions.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. fbv77 does not currently respond to browser "Do Not Track" signals, as there is no industry-wide standard for this feature.

🗂️ Data Retention

fbv77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The standard retention periods that apply to different categories of data are as follows: account registration data is retained for the lifetime of your account plus five years following account closure; financial and transactional records are retained for a minimum of five years from the date of the last transaction; KYC and identity verification documents are retained for five years from the date of submission or account closure, whichever is later; gameplay and session logs are retained for two years from the date of the session; and customer support communications are retained for two years from the date of the interaction.

When personal data is no longer required under our retention schedule and no legal obligation requires its continued storage, fbv77 will securely delete or anonymise the data so that it can no longer be associated with any identifiable individual.

🔐 Data Security

fbv77 implements a range of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that limit data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication for administrative systems.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, fbv77 will notify affected players without undue delay and take all necessary steps to contain the breach and mitigate harm.

✅ Your Privacy Rights

As a player on the fbv77 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing a request.

🔞 Children's Privacy

The fbv77 Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend the account, delete all associated personal data to the extent permitted by our legal retention obligations, and refund any eligible balance to the original payment method. If you believe that a minor has accessed the Platform, please notify us immediately at [email protected].

🔗 Third-Party Links

The fbv77 Platform may contain references to third-party game providers and payment services. These third parties operate under their own independent privacy policies, and fbv77 has no control over or responsibility for the privacy practices of these entities. We encourage you to review the privacy policies of any third-party service you engage with in connection with your use of fbv77.

🔄 Changes to This Policy

fbv77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify existing players via email or through a prominent notice displayed on the Platform at the time of your next login. The updated Policy will specify the date from which the revised terms take effect.

Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed of how fbv77 handles your personal data.

📧 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by fbv77, please contact our support team. We are available 24 hours a day, 7 days a week, and we take all privacy enquiries seriously.